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MCDST Description
The MCDST is a lower-level credential that demonstrates a technician can competently support end users and troubleshoot desktop environments running on Microsoft Windows.
   
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Microsoft Certified Desktop Support Technician
Microsoft Certified Desktop Support Technician - MCDST
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The Microsoft Certified Desktop Support Technician (MCDST) is a lower-level credential that demonstrates a technician can competently support end users and troubleshoot desktop environments running on Microsoft Windows. MCDST candidates are required to pass two core exams. Elective exams are not required. Complete course lasts 50 hours.
 
The MCDST credential is designed for anyone interested in a career as an IT support professional, and is interested in qualifying their skills early on. This credential is an important baseline in building a career in the IT profession. It's really going to help anyone coming into the field to gain the core competencies and skills they need to handle any end-user problem or issue.
It's worth noting that the MCDST certification covers the skills of help-desk technicians, customer-support representatives, PC support specialists, technical-support representatives, and technical-support specialists as defined by the National Workforce Center for Emerging Technologies Skill Standards for Information Technology and other research worldwide.

The Microsoft Certified Desktop Support Technician (MCDST) on Microsoft Windows XP credential recognizes individuals who have demonstrated the baseline skills to enter the IT industry as a support desk technician in a Windows-based desktop environment. Whether you are a career-entrant or a current support technician, you can readily pursue MCDST certification, an important step in advancing your career as an IT professional.


Organizations need qualified entry-level professionals to support the Microsoft Windows Desktop Operating System environment. There are an estimated 100,000 IT desktop support jobs available in the
. In addition, demand for support specialists is expected to grow more than 90% between now and 2010.

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